- What payment methods do you accept?
- We gladly accept payments from all major credit and debit card brands, encompassing American Express, Diners Club, Discover, Eftpos Australia, JCB, MasterCard, UnionPay, Visa, and more, granting you access to a seamless payment process. Moreover, we extend our support to Link, Apple Pay, and Google Pay, ensuring a hassle-free and convenient checkout experience.
- Where can I find my invoices?
- To access, view, and download your invoices, navigate to the Personal Center → Subscription section. Click on the "Change" button, where you will find all your invoices available for viewing and download.
- What happens when I go over the AI usage limit on a Free Plan?
- When you reach the limit, you will still have access to read, edit, and organize existing papers and notes as usual. However, certain features, such as Paper Espresso, will be unavailable unless you upgrade your plan.
- How do I cancel my paid plan?
- Your OpenRead subscription, whether annual or monthly, is set to renew automatically until you decide to cancel it. To cancel your subscription, simply navigate to the Subscription section within the Personal Center, and click on the "Change" button. After cancellation, you will retain access to all the paid features until the end of your billing cycle.
- Can I get a refund?
- If you think you've accidentally subscribed to an OpenRead plan or if you encounter any issues with the billing process, please don't hesitate to reach out to us by emailing subscription@openread.academy. We'll gladly provide you with a full refund (not pro-rated) if you downgrade your subscription within 24 hours of signing up for either monthly or annual billing. Please note that requests for refunds must be submitted exclusively via email. Do not initiate disputes through your bank or other payment methods, as such actions will lead to the flagging of your payment as potentially fraudulent, based on our experience with previous cases. In the event of such disputes, we will not refund, and we will have to take the necessary measures, including blacklisting your OpenRead account. This will result in the prohibition of any further activities on OpenRead. We appreciate your understanding and cooperation in maintaining a secure and reliable payment environment for all users.